Lead Case Manager- IHP
TITLE: Lead Case Manager- IHP
REPORTS TO: Housing Manager
CLASSIFICATION: Full Time, Exempt
LOCATION: San Jose, CA; on-site
Amigos de Guadalupe's Mission Statement
Inspired by the power of our vibrant, determined community, our vision is to bring about transformational change in East San Jose. With stable homes, financial security and access to educational opportunities, people will be more self-sufficient and connected to each other, enabling them to work/fight for the systemic change they want to see. Guided by our North Star, Si Se Puede Mayfair, we are committed to ending poverty neighborhood by neighborhood, beginning with Mayfair.
Agency Description:
Amigos de Guadalupe fulfills its mission by focusing on four strategies: Expansive Outreach (alcance comunitario), Trusted Information & Referral ( amigos de confianza), Targeted Direct Services Program ( comunidad fortalecida) and Case management (compañerismo). The Lead Case Manager will be mostly focused on comunidad fortalecida and compañerismo.
Founded on the principles of justice and advocacy, Amigos de Guadalupe Center for Justice and Empowerment partners with the Si Se Puede Collective and local agencies to make social services more accessible to the Mayfair Community; to strengthen individuals and the community through education; and to address social inequities by creating strong leaders through community organizing.
Overview of Position:
Reporting to the Program Manager, the Lead Case Manager will oversee all case managers that make up the Hotel Program. This position requires a high level of independent decision making, action, and responsibility, with an overall goal of enhancing the guest’s quality of life by moving them out of poverty as defined by the self-sufficiency matrix. The Lead Case Manager will assist the Program Manager in communicating with different vendors, Program participants and partners to ensure that the team is meeting deliverables and is equipped with what is needed for the guests enrolled in the Program.
Key Responsibilities:
- Oversee all case managers in the Program.
- Assess and address guest needs, determining eligibility for a variety of financial in-kind emergency assistance services.
- Provide case management services to guests in the Program: this includes goal setting, long-term case plan development, and progress monitoring.
- Lead workshops for both guests and case managers as needed.
- Maintain a caseload of 50 families per year (average caseload is 20-25 families at any given time).
- Meet with guests weekly or bi-weekly for 12 months and track their progress on a quarterly basis.
- Coordinate with service providers, volunteers and other potential partners for the Program.
- Maintain accurate and complete case notes in compliance with Amigos record keeping practices as well as State and County requirements.
- Comply with Amigos standards of maintaining guest records up to date on agency databases and HMIS.
- Provide all required documentation in a timely manner which may include client follow-up, outcome evaluations and data for Program quarterly action plans.
Other Responsibilities:
- Participate in regular staff meetings, staff training programs, supervisory meetings or any agency event.
- Adhere to agency policies and procedures.
- Perform any other duties as assigned.
- Bachelor's Degree in Social Work (or related field)
- Bilingual (English and Spanish)
- Minimum 2 years experience working in nonprofit setting
- Minimum of 1-2 years in a leadership role
- Experience with PR-VI-SPDAT and VI-SPDAT a plus
- Experience in HMIS data system
- Previous experience case managing families
- Knowledge of community resources
- Excellent documentation, communication and writing skills
- Ability to work in a variety of settings with culturally diverse individuals/families
- Knowledge of social issues impacting East San jose residents
- Must submit to and pass a background check
Relevant experience with the East San Jose community or similar communities. Awareness of social issues impacting local residents.
Physical Demands:
To perform essential functions for the role, you should be able to:
- Speak, listen, and communicate with both adults and children
- Use hands or fingers to handle objects, tools, or controls
- Walk, sit, and reach with hands and arms
- Occasionally lift or move up to 30 pounds
Compensation and Benefits:
- Annual Salary: $70,000
- Comprehensive Benefits Package:
- Medical, Dental, Chiropractic, and Vision Coverage
- Life Insurance
- Generous Paid Time off
- Paid Holidays and Sick Time
- 401(k) Retirement Plan
Equal Opportunity Employer Notice
Amigos de Guadalupe is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic under California law.