Title: Safe Park/Posada Program Manager

REPORTS TO: Director of Unhoused Programs

CLASSIFICATION: Full-time/Exempt

LOCATION: San Jose, CA; On-site


Amigos de Guadalupe Mission Statement:

Amigos de Guadalupe creates a vibrant, self-sustaining Mayfair community by ensuring that the basic needs of our community and families are met, delivering high-quality educational programs, and activating and mobilizing for advocacy.

Agency Description:

Amigos de Guadalupe fulfills its mission by focusing on four strategies: Expansive Outreach (alcance comunitario), Trusted Information & Referral ( amigos de confianza), Targeted Direct Services Program ( comunidad fortalecida) and Case management (compañerismo). The Case Manager will be mostly focused on comunidad fortalecida and compañerismo.

Founded on the principles of justice and advocacy, Amigos de Guadalupe Center for Justice and Empowerment partners with the Si Se Puede Collective and local agencies to make social services more accessible to the Mayfair Community; to strengthen individuals and the community through education; and to address social inequities by creating strong leaders through community organizing.

Job Description

Reporting to the Director of Unhoused Programs, the Program Manager will oversee and direct every aspect of the Posada Project/ Safe Park Program. Including but not limited to supervising all case managers that make up the Posada Project/Safe Park Program. This position requires a candidate with initiative, responsibility, and someone who wants to advocate for our unhoused population with an overall goal of enhancing the Posada Project/Safe Park guest quality of life by moving them out of poverty and into permanent housing. The Program Manager will be driven by our core value of Radical Hospitality and informed by our 2-Gen approach as a way to ensure that the guests in the Program are on the path to self-sufficiency. The Program Manager will collect data on a quarterly basis to reflect the impact of the work being done in the Program as well as demonstrate compliance with grant requirements. 

Key Responsibilities

• Foster relationships with outside agencies, vendors and volunteers to ensure quality resources and opportunities for guests in the Program.
• Maintain statistical quarterly data and complete reports as assigned.
• Ensure Program compliance to agency protocols and procedures regarding contract objectives and goals.
• Attend agency and other Program meetings.
• Provide case management training and development to the Safe Park team.
• Supervise and is knowledgeable of all steps in the Safe Park guest cycle (enrollment to transition from the Program)
• Develop and facilitate groups and community building activities for Program guests.
• Ensure all new guest inquiries receive a response within 24 hours.
• Visit all Safe Park sites on a weekly basis to build relationships with guests, volunteers and vendors.
• Actively seeks professional development and training opportunities for the Safe Park team.
• Lead guest exit protocols and address grievances effectively and in a professional manner.
• Availability to work evenings and weekends.
• Other duties as assigned

Qualifications

• BA in Social Work or related field
• HMIS knowledge and experience
• Experience carrying out VI-SPDAT 
• Fluent in Spanish (required)
• Minimum of 2 years experience working in the nonprofit sector
• Previous experience with case managing families
• Knowledge of community resources and housing resources
• Excellent documentation, communication and writing skills
• Ability to work in a variety of settings with culturally diverse individuals/families
• Knowledge of social issues impacting East San Jose residents and the unhoused population

Compensation and Benefits:

• Annual Salary: $85,000
• Comprehensive Benefits Package:
  • Medical, Dental, Chiropractic, and Vision Coverage
  • Life Insurance
  • Generous Paid Time off  
  • Paid Holidays and Sick Time
  • 401(k) Retirement Plan

Equal Opportunity Employer Notice

Amigos de Guadalupe is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic under California law.